The terms and conditions are a set of rules and declarations that the users of your online store will have to follow and accept if they want to make purchases in it, since they govern the activities of the visitors of said site and their relationship with the owner. In other words, the terms and conditions are an agreement between the owner of the website and its users, which details the policies and procedures carried out by the site and which also provide the owner with the possibility of protecting themselves from possible legal exposure.
Having a section on terms and conditions is an important aspect whenever you provide a service to other people or organizations, or if you plan to offer a service that will be available to a large number of people (such as online stores or applications) and They should be defined according to the specific needs of each page (an online store requires terms that are different from those of an informative page).
What should I include in my Terms and Conditions?
As we mentioned before, the Terms and Conditions will be different depending on the type of page you have, however, these are the most common and indispensable elements for online stores:
1. Owner of the website, the offer and the link to the Terms
As in all agreements, the Terms must clearly indicate the owner of the website, what the website offers. If the website is operated by a legal entity, it is important to indicate the full and precise name of said entity (and not the commercial name used for the commercial activity). It is also important to define what is offered on the page and declare that the Terms are a legal agreement that controls their use.
2. Who can use your page? What are the requirements to create an account?
You must define who is entitled and who has permission to use your page and its services when relevant, or what are the requirements to open an account. This for example, if you sell products or services not suitable for minors.
3. Returns and Refunds Policy
Companies that sell products online must present their product return policy and refund policy. This is important to comply with consumer protection regulations. Some companies include this information separately, followed by instructions and requirements for completing returns or refunds.
4. Guarantees and responsibility for services and products
Websites that sell products include warranties provided by the site operator and must comply with local consumer protection laws.
5. Possession of intellectual property, copyrights and logos.
To protect the audiovisual content and products of the sites, it is important to include a section stating that they are the property of the author and the clients of the website do not have rights to said materials.
6. Customer service and contact information
The terms are expected to have contact information that allows users and customers to receive customer service and correspond with the web pages and their operators.
